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Managed Application Services

Vision ERP delivers structured Managed Services for Unit4 environments, ensuring operational stability, responsive support, and continuous system optimisation.

Our dedicated specialists work alongside your organisation beyond implementation, providing controlled support, governance oversight, and proactive improvement to ensure your ERP platform remains secure, resilient, and aligned with evolving operational priorities.

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Structured Support. Ongoing Assurance

Vision ERP Managed Services deliver controlled, governance-led support for your Unit4 environment, ensuring operational continuity, system resilience, and measurable performance improvement.

As your long-term partner, we provide structured defect management, enhancement roadmapping, release governance, and transparent service reporting. This ensures platform stability while driving continuous optimisation aligned to your evolving organisational priorities.

Our Managed Service Offerings

Defect Resolution

Structured incident and defect management delivered through defined triage, prioritisation, and escalation pathways. Issues are assessed, documented, and resolved in line with agreed service levels, ensuring operational continuity and minimal disruption to your Unit4 environment.

Continuous Improvement

Extend and optimise the value of your Unit4 solution through structured enhancement planning. Our Managed Services team works in partnership with your organisation to identify improvement opportunities, refine processes, and implement system enhancements aligned to evolving operational and strategic priorities.

Benefit Realisation

Maximise return on investment through measurable value tracking and outcome-focused optimisation. Vision ERP ensures your Unit4 platform continues to deliver tangible improvements aligned to governance, performance, and long-term objectives.

Patch/Regression Support

Controlled release and patch management aligned to Unit4 update cycles. We conduct structured impact assessments and regression testing to safeguard system stability, data integrity, and security throughout deployments.

Training & User Enablement

Structured knowledge transfer tailored to your organisation. Services include targeted workshops, Q&A mentoring, documentation, and user guidance to promote confident adoption and sustained capability development.

Reporting & Insight Development

Design and enhancement of operational and management reporting across in-app browser reporting, Excelerator, Worderator, and Xtra reports. Delivered via ticket-based requests or as part of a bundled Managed Service, supporting improved visibility, accountability, and data-driven decision-making.

Our Managed Service Governance & Delivery Framework

Vision ERP operates a structured, governance-led Managed Service model designed to ensure transparency, accountability, and controlled change across your Unit4 environment.

Incident Identification

Formal incident logging ensures visibility, prioritisation, and timely resolution in accordance with agreed service levels.

Structured Triage & Classification

Customer triage assesses severity, operational impact, and business priority to determine the appropriate resolution pathway.

Controlled Ticket Management

All incidents and changes are formally logged within Jira to maintain full traceability, accountability, and auditability.

Weekly Defect & Performance Review

Regular structured review of open tickets ensures prioritisation, progress tracking, and transparent communication.

Impact Assessment

Comprehensive evaluation of time, cost, risk, and operational impact prior to progression of change requests.

Change Authority Board (CAB) Review

Formal submission of change requests to the CAB for governance oversight, approval, and controlled progression.

Testing and Validation

Structured testing confirms functionality, stability, data integrity, and alignment with business requirements prior to release.

Controlled Deployment Authorisation

Formal CAB agreement authorises production deployment in line with agreed governance protocols.

Production Validation

Post-deployment verification ensures system stability, performance integrity, and expected operational outcomes within the live environment.

Want to know the service levels we work to? Get in touch and we'll take you through our SLAs.

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Our Managed Service Governance & Delivery Framework